Free Shipping and Returns on orders over $50

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Shipping & Returns

Standard Shipping

Pinnacle offers free standard shipping for any orders over $50 (cart subtotal) shipped within the continental United States. Orders less than $50 will be shipped at a flat rate of $6.00, by UPS standard ground delivery, USPS Priority Mail, or Federal Express.

Orders received Monday through Friday will ship within 48 hours of receipt, excluding holidays and weekends.

Special requirements styles will ship 5 business days after the order is received.

Some of our shipping services do not deliver to post office boxes, so please provide a physical address when possible to avoid a delay in shipping.

Shipping Outside the Continental United States

Pinnacle charges a flat shipping rate not to exceed 25 lbs. of $29 to any country, as well as Hawaii and Alaska. We will ship anywhere UPS services. Be aware that there may be custom or duty fees charged by the shipping destination country and they are not Pinnacle’s responsibility. Shipping charges on returns are the customer’s responsibility as well as $29.00 for any exchange order requested.

Return & Exchanges

We strive to offer the best value for your money and if you are not 100% satisfied with your purchase, you can easily exchange or return your item.

If you need to exchange or return an item, please contact PINNACLE, by email or phone and let us know. We will confirm your request and give you a return confirmation number with return instructions. Returns are not accepted without this number. Item(s) must be in new and unused condition and returned within 30 days from purchase date.

When making an exchange, please provide detailed information for the style(s) requested in the exchange, including style number ID, color, size and description. Please allow a reasonable number (3 minimum) of business days upon receipt of the exchange for shipping replacements. Any return orders requesting an exchange are not charged a shipping fee.

When making a refund request, please provide the invoice number, contact number and email. Detailed information for the style(s) in the refund, including the style ID number, color, size and description. Please allow a reasonable number (5 minimum) of business days for the receipt and credit to your original method of payment.